IT Support & Helpdesk Services

Fast, reliable technical support that keeps your business running.

Q Group provides professional IT support services in Armenia, offering a 24/7 helpdesk, fast on-site technical dispatch, and complete workstation management. Our certified engineers resolve issues quickly and prevent problems before they affect your operations.

Fast call: 8123

24/7 Monitoring

<15 min SLA

ISO 27001 Practice

200+ Enterprise Clients

Service Overview

IT Support & Helpdesk Services

From password resets and software troubleshooting to hardware replacement and emergency incident response, our team covers every aspect of end-user and desktop IT support in Yerevan and across Armenia.

Key Deliverables & Scope

What We Deliver

24/7 Helpdesk Ticketing

Unlimited remote and phone support with guaranteed response times for every priority level.

On-Site Engineer Dispatch

Fast scheduled and emergency on-site visits across Yerevan and Armenian regions for repairs and diagnostics.

Workstation Lifecycle Management

Setup, configuration, patching, and replacement of PCs, laptops, printers, and peripherals.

Software & OS Administration

OS updates, software deployment, antivirus enforcement, email and Microsoft 365 support.

Business Benefits

The Q Group Advantage

Guaranteed <15 minute response time for critical issues

Certified multi-disciplinary engineers at your service

Predictable monthly cost with no hidden fees

Proactive monitoring that prevents downtime

Scalable support as your business grows

Industries We Serve

Retail Chains & ShowroomsBanks & Financial InstitutionsHotels, Restaurants & HospitalityHealthcare & Medical CentersManufacturing & LogisticsInternational Companies in Armenia

Engagement Models

Business Hours Helpdesk

24/7 Priority Emergency Support

Full Managed IT Support

On-Demand Break/Fix Services

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